Symptoms of a Flawed Product – When to Start from Scratch

11. December 2014 UX 0
Symptoms of a Flawed Product – When to Start from Scratch
All product managers, developers, and UX / UI people understand the value in working on MVPs (Minimum Viable Product). It is a great way to quickly assess scope, iterate or enhance on product features, and remove inefficiencies within a given time. However, that is based on the premise that the product or website is successful. ...

How Financial Services Firms Master Innovation

How Financial Services Firms Master Innovation
Financial services firms have to be innovative to attract, retain and keep customers happy. Customers have high expectations – they want the same user experience on the ATM, on their laptop, tablet and mobile device. They don’t care that it’s challenging to create a multi-channel experience across legacy platforms, and they don’t want to wait ...

Effectiveness Dominates Efficiency

09. December 2014 Agile & Lean 0
Effectiveness Dominates Efficiency
When leaders in a company embark on the journey of agile and lean adoption, they usually do so with speed of development in mind. They say things like “Product development takes too long.” “How can we speed it up?”  “If we lower development lead times we can get through this backlog.” “We know what to do, we just ...

The Evolving PDP

02. December 2014 UX 0
The Evolving PDP
For many retail sites, customers are funneled into online purchasing from the search field, the site’s navigation through the Product Array (PA) page to ultimately land on the Product Description Page (PDP) to make a purchase. What is the PDP, and why is it so important? The PDP contains all of the relevant information about ...

Empowered Teams Deliver Maximum Benefits

02. December 2014 Agile & Lean 0
Empowered Teams Deliver Maximum Benefits
Genuinely empowered teams offer many strong benefits to an organization. Distributed decision making increases the capacity of a development organization. Creative problem solving at the team level fosters innovation. Adaptation to new learning is faster at the team level than at the stakeholder level. Fully engaged team members invest more in the success of their ...

Do You Have Your UX Checklist?

20. November 2014 Agile & Lean, UX 0
Do You Have Your UX Checklist?
When people ask what makes a web experience successful, the go to answer usually is “it has to be easy to use”. Though that statement is correct, it is still very generic and vague. What are the traits that make a website easy? How is this accomplished?A few years ago, I worked at a startup ...

Scrum as a Management/Team Bargain

17. November 2014 Agile & Lean 0
Scrum as a Management/Team Bargain
Introducing Scrum for a product development team in the enterprise environment creates a new bargain between management and the team. A clear understanding of this bargain helps each party take full advantage and maximize the win-win outcomes. The team uses a visible backlog, information radiators, and frequent product reviews to provide transparency into their operations, including to management. ...